Main monetary providers supplier, First Metropolis Monument Financial institution (FCMB), has been awarded the celebrated Worldwide Organisation for Standardisation (ISO) 9001:2015 certificates for High quality Administration System. The Financial institution was introduced with the certificates by the Requirements Organisation of Nigeria (SON), following a complete audit and analysis train carried out by the Organisation. The train lined departments and branches of the lender, nationwide.
The event is approaching the heels of the renewed strategic focus of FCMB, which has considerably deepened its core values of of Professionalism, Sustainability, Buyer Focus and Excellence. By means of this course of, it was noticed the Financial institution had efficiently overhauled and streamlined its processes, procedures and programs to fulfill finest world requirements.
The ISO 9001:2015 is probably the most extensively used high quality administration system globally. It offers a framework that ensures that organizations are in a position to meet prospects’ and different relevant necessities persistently. It consists of insurance policies, processes and procedures required for planning and execution that assure steady enchancment and operational effectivity within the core enterprise areas of a company. This helps to mitigate dangers, optimise alternatives and the group is ready to ship higher merchandise/ providers and sustainable glorious stakeholders expertise.
The SON audit of FCMB lined key areas together with context of the organisation, management, planning, help and operation. Others had been efficiency analysis and enchancment. Following this, SON acknowledged in its report that, it found that the Financial institution had put in place and applied, ‘’good practices, top quality administration system consciousness and threat/mitigation inbuilt in every course of exercise’’.
It added that the lender additionally ensured, ‘’enough analysis of efficiency monitoring, measurement, reporting and reviewing in opposition to key efficiency goals, service provision was underneath management and buyer satisfaction monitored and analysed’’.
In his remark on the certificates presentation ceremony on Could 16, 2018 in Lagos, the Managing Director of FCMB, Mr. Adam Nuru, described the laurel as one other milestone within the dedication of the Financial institution to realize excellence in all facets of operations and repair supply.
“The award of ISO 9001:2015 certificates is an endorsement of our capacity to persistently display dedication to steady enchancment as a way to match the ever-changing wants of our esteemed prospects, and in response to market calls for and the worldwide dynamics. We recurrently guarantee the interior appraisal of the dangers and alternatives inherent in our enterprise and thereafter take proactive steps to mitigate the recognized dangers, whereas optimising the alternatives for the final word advantage of our prospects, stakeholders and the nation’’, he stated.
Whereas expressing appreciation to SON for the award, Mr. Nuru added that, ‘’that is one other proof that the targeted execution of our strategic plan, programs, processes and procedures are yielding the specified outcomes and recognition. Our objective is to make FCMB the centrepiece of excellence’’.
In his speech, the Director Common/Chief Govt, Requirements Organisation of Nigeria (SON), Mr. Osita Aboloma, counseled FCMB for distinguishing itself as an organisation dedicated to a tradition of steady enchancment, professionalism and finest practices. Based on him, ‘’this achievement is an indication of the Financial institution’s administration system’s conformity to internationally acceptable normal necessities with give attention to continuous enchancment’’.
Mr. Aboloma, who was represented by the Director of Requirements, SON, Mrs. Chinyere Egwuonwu, added that, ‘’the ISO 9001:2015 High quality Administration System method now offers FCMB a sturdy, globally recognised and acceptable resolution to handle the challenges related to persistently assembly necessities and addressing future wants and expectations of your prospects in an more and more dynamic banking and enterprise surroundings. The adoption of the most recent model of ISO 9001:2015 High quality Administration System framework displays your imaginative and prescient to be the main monetary providers Group of African origin. This is a sign of give attention to buyer satisfaction too’’.
First Metropolis Monument Financial institution (FCMB) Restricted is a member of FCMB Group Plc, which is likely one of the main monetary providers establishments in Nigeria with subsidiaries which are market leaders of their respective segments. Having efficiently reworked to a retail and business banking-led group, FCMB expects to proceed to differentiate itself by delivering distinctive providers, whereas enhancing the expansion and achievement of the non-public and enterprise aspirations of its prospects.